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Refund Policy

Last updated 12 August 2026

The whole policy, in one line

Within 30 days of paying us, ask for your money back and you will get it in full. You do not have to explain why.

This applies to monthly and annual subscriptions alike, and to your first payment or any renewal. The rest of this page is detail, not conditions.

How to ask

Email hello@zrventures.co from the address you bought with, and say you would like a refund. That is the entire process. There is no form, no retention call, and nobody will try to talk you out of it.

We aim to reply within two business days and to have the refund issued within five. It then takes as long as your bank takes, which is usually a few days more and is out of our hands.

After 30 days

We do not refund periods you have already used. You can cancel whenever you like, and you will keep access until the end of the period you have paid for — no early cut-off.

There are two exceptions, and we will apply them without you having to argue:

  • We broke something and could not fix it. If the software stops doing the job you bought it for and we cannot put it right in reasonable time, we will refund the unused part of your term.
  • We changed the deal. If we materially reduce what your subscription provides, or discontinue the product, we will refund the unused part of your term.

Who actually sends the money

Our payments are handled by Lemon Squeezy as merchant of record. They are the seller of record, so the refund is issued by them, back to the original payment method. You may see their name rather than ours on your statement and on the refund.

You are welcome to contact them directly, but you do not need to — email us and we will arrange it.

Your statutory rights

Nothing here reduces rights you already have under the law where you live. If you are a consumer in the UK or EU, you have a statutory right to withdraw from a digital purchase within 14 days, which sits alongside the 30 days offered above rather than replacing it. Where the two differ, whichever is better for you applies.

What happens to your data

Nothing. We never had it.

Your profiles are stored in your own browser on your own computer, so a refund does not delete them and we could not delete them if we wanted to. If you want them gone, delete them inside the extension or uninstall it — your browser removes its storage with it.

One thing we ask

If you are unhappy, please email us before raising a chargeback with your bank. A chargeback costs us a fee and takes months to resolve; a refund takes one reply and we have already promised you it. We would rather just give you your money back.

Contact

hello@zrventures.co